Admissions Tests Communications Assistant

This role will start on May 21st at the earliest and will be for a period of 12 weeks. For this role, you will need to have demonstrable communications experience along with excellent writing, organisation and administrative skills. In this role, you will draft, proofread and standardise responses, monitor daily communications across multiple channels, maintain mailing lists and act as the main point of contact for online enquiries.

Duties:

• Act as the main point of contact for online enquiries, managing responses and escalating queries when necessary.
• Draft, proofread, and standardise responses, including developing templates for recurring candidate inquiries.
• Monitor and triage daily communications across multiple channels, flagging duplicates and updating communication logs.
• Maintain mailing lists and contact databases, coordinating targeted communications to internal and external audiences.
• Support communications analysis using surveys, feedback, and digital tools, ensuring alignment with University guidelines.
• Assist with content development, open day events, and face-to-face candidate queries alongside the admissions and communications teams.

Selection criteria:

• Educated to A-level or equivalent professional experience.
• Excellent customer service skills, and proven administrative experience
• Excellent writing skills and attention to detail.
• Excellent interpersonal skills, with an ability to communicate clearly and empathetically with stakeholders.
• Organisation and administrative skills.
• Competent using a range of computer-based and online applications.

Vacancy ID: 19518

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service