The candidate is to provide general administration duties including Reception and the Central Booking Appointment Line. Knowledge and experience of using databases and data inputting is desirable, but training will be given. Experience in the use of IT packages including Microsoft Word, Excel, Power-Point and Outlook.

Successful candidates should possess a good general education (GCSE’s grades A-C), excellent keyboard and word processing skills (ECDL/RSA2), excellent organisational, communication and interpersonal skills, the ability to work under pressure, and empathy and understanding when dealing with patients.

Full time hours (part time hours may be considered). The service operates Monday to Saturday and you may be required to work between 7am and 7 pm depending on the needs of the service.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Integrated Sexual Health Service.

To work flexibly within a team, providing support to colleagues, the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.

To present a user-friendly and accessible service for the public.

To deal with reception & telephone enquiries effectively and efficiently.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Flexibility to work and travel between offices as required, to cover clinics.

To be a key holder and responsible for the opening up and closing of the office and setting the alarm.

Expediting other services and deliveries e.g. stock control.

To order stationery, to ensure sufficient supplies are available in the department when required.

To be aware of all Trust and service policies and procedures to ensure these are followed at all times.

To be aware of the nature of information dealt within the NHS (particularly this department) and to work in a manner which ensures Confidentiality and Security of this information.

To participate in statutory training courses such as fire training, health and safety and training duties related to the post, as agreed with Line Manager, to ensure skills are maintained.

To collect data according to agreed procedures, to assist clinicians and managers in provision of information for statutory returns, contract and financial monitoring and service management purposes.