About Quad-X
Quad-X is established over 30 years and is the market leading innovator in the design and manufacture of environmentally sustainable equipment for farmers and landowners. Based in Ahoghill, Ballymena, we are dedicated to providing cutting-edge solutions that enhance efficiency and sustainability in agricultural and land management practices. We pride ourselves on our commitment to quality, innovation, and exceptional customer service which requires down to earth helpful and hardworking team.
The Opportunity: Administration and Sales Support
We are seeking a sharp, driven, and highly organised individual to join our dynamic team in an Administration and Sales Support role. This is an exciting opportunity to be a pivotal part of our sales process, ensuring our customers receive outstanding service and support from their initial enquiry through to successful product purchase and beyond.
The successful candidate will play a crucial role in maintaining our high standards of customer satisfaction and contributing directly to our continued growth.
Key Responsibilities
- Customer Enquiry Management: Serve as the primary point of contact for incoming customer enquiries via telephone and online channels (email, website chat, social media).
- Sales Process Coordination: Guide customers through the entire sales journey, from initial interest and product information provision to order processing and follow-up.
- Customer Relationship Management: Proactively follow up with customers to ensure satisfaction, address any concerns, and identify potential upsell or cross-sell opportunities.
- Administrative Support: Provide comprehensive administrative support to the sales team and wider office operations, including data entry, document preparation, and scheduling, purchasing
- Support finance department with invoicing and basic bookkeeping tasks.
- Order Processing: Accurately process sales orders, generate invoices, and coordinate with the production and dispatch teams to ensure timely delivery.
- Database Management: Maintain and update customer records and sales data within our CRM system, ensuring accuracy and confidentiality.
- Problem Resolution: Effectively resolve customer issues and complaints with a professional and solution-oriented approach.
- Product Knowledge: Develop a strong understanding of Quad-X.com's product range, features, and benefits to effectively assist customers.
Skills & Qualifications
- A positive attitude with a willingness to learn new skills.
- Experience: Proven experience in an administrative support role, with a strong emphasis on sales support or customer service.
- Communication: Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally over the phone and in writing.
- Organisation: Exceptional organisational skills with the ability to multitask, prioritise workload, and manage time effectively in a fast-paced environment.
- Proactiveness: A proactive approach to problem-solving and a strong desire to take initiative.
- Technical Proficiency: Competent in using Microsoft Office Suite (Word, Excel, Outlook), experience with CRM (salesforce) software, WordPress, and Xero is desirable.
- Customer Focus: A genuine passion for delivering outstanding customer service and building strong customer relationships.
- Team Player: Ability to work collaboratively within a team environment, supporting colleagues as needed.
- Attention to Detail: Meticulous attention to detail for accurate data entry and document management.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a market-leading company at the forefront of sustainable agricultural equipment.
- A supportive and friendly work environment in Ahoghill, Ballymena.
- Some flexibility on working hours.
- Opportunities for professional development and growth within the company.
How to Apply
This position offers an exciting opportunity for professional growth within a supportive environment. If you are passionate about people and you are a sharp and driven individual looking for an exciting opportunity to contribute to a growing, innovative company, we encourage you to apply! Please submit your CV
We look forward to hearing from you!
Job Types: Full-time, Permanent, Graduate
Pay: £25,000.00-£27,720.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 17/06/2025
Reference ID: Administration and Sales Support 05/25
Expected start date: 25/06/2025