We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.
Key Responsibilities:
- Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
- Opening and closing the department
- Facilitating exciting activities for all guests
- H&S and daily checks of the equipment and area
- Being able to handle guest enquires promptly
- Conduct safety briefs
- Carry out and lead emergency procedures in the event of an accident
- Provide clear instructions, demonstrations, and encouragement to participants
- Ensure all activities are conducted in accordance with health and safety regulations and training provided
- Create a welcoming and fun environment for all participants
- Answer questions and provide information about activities, facilities, and programs
- At least one years’ experience in a similar customer facing environment
- Leadership and team building skills
- Positive, friendly and energetic with a ‘can do’ attitude
- Knowledge and experience of working as part of team
- Climbing/activity instructor experience (desirable not essential – full training given)
Team benefits:
- Career progression
- Employee assistance programme
- Team recognition programme
- 25% off food & drink while on all Cove UK parks
- Generous team discount on Holidays to Cove UK parks
- Free use of swimming pools and gyms on all Cove UK parks
- Long service awards and value recognition
- Company events and incentives
- Refer a friend scheme
- Sales referral scheme
- Fabulous location