This role at St Giles Trust involves supporting vulnerable 11–25-year-olds admitted to A&E, guiding them from hospital discharge to community reintegration. Applicants should have substantial experience with high-risk youth, advocacy skills, and
Team Manager
Responsible for:
Supporting young people admitted to emergency department’s right through to their discharge back into the community.
Hours:
Full Time, 35 hours per week (flexible hours)
Grade:
Band 2
Location:
Coventry Hospital
Holiday:
30 days + bank and statutory holidays (pro-rated if part time)
Salary:
£24,000 per annum
Monday, 8th September 2025 at 9.00am
St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.
This service is aimed at vulnerable 11 to 25-year-olds who attend A&E department. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation.
You will be embedded into the hospitals, providing support for those young people admitted to emergency departments right through to their discharge back into the community. You will have substantial experience of working with ‘high risk,’ vulnerable young people, be part of a multidisciplinary team, and have a flexible, empathetic approach to your work.
You will be part of a comprehensive service delivering across St Giles that is mindful of, and promotes the organization’s Vision, Mission, Values, and strategic aims.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
(1) Key Deliverables
- To assess referred clients, with reference to St Giles Trust assessment practices
- To produce support plans and risk management plans based on assessments. To promote inter-agency collaboration in the assessment and planning process, and to include appropriate agencies in the delivery of the service
- To develop and maintain relationships with partner agencies, including hospital, police, YOT, IOM, prison / YOI, local Authorities and other voluntary organizations. To liaise closely with other St Giles teams with reference to referrals, avoiding duplication
To deliver a holistic support service working solo or with colleagues as the situation dictates; providing a practical service that will include social support, housing support, accompanying to appointments, ETE options, benefits work, debt advice, appearing in court etc.- To close cases efficiently and positively, identifying a referral route for the client that will identify agencies that can be used for on-going support and agencies that can be used if serious problems develop in the future
- To promote the value of lifestyle changes to the client group
- To assist with providing monitoring information and the evaluation of the project
- To implement the policies and procedures of St Giles Trust currently in force
- To carry out any other similar duties as required, including providing support to other St Giles Trust projects on occasion
(2) Person specification
Experience
- Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families (A)
- Substantial experience of providing support, advice and advocacy and communicating effectively, the needs of clients to other professionals (A)
- Substantial experience of assessing the needs of children and young people who at risk of significant harm (A)
- Experience in working as part of a multiagency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project (A)
- Experience of using support plans, to enable people to successfully access support services (A)
- Substantial experience of engaging successfully with ‘challenging’ young people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused (A)
- Substantial experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation (A)
- Experience in negotiating with partner agencies to establish links to further the aims of a project.
Qualifications
- To have a relevant qualification to a good standard or be working towards one. (This includes any recognised qualification of ‘A’ Level standard or above in any aspect of social care, advice work, youth work etc.) (A)
- Desirable - To have worked in a hospital or medical environment
Knowledge
- A knowledge of relevant services for young people and their families in the service provision area (A)
- Knowledge and an understanding of issues facing this client group such as youth offending, knife crime, social exclusion and isolation, child criminal exploitation, adverse childhood experiences and trauma (A)
- Knowledge of anti-discriminatory working practices, and the implications of both within the working environment.
- Application of diversity awareness and unconscious bias in the work place (A)
- A clear understanding around safeguarding for children and young adults.
Skills & Abilities
- Ability to be a flexible and co-operative member of a team
- Ability to demonstrate knowledge and awareness of the issues faced by our client group, in particular barriers faced by people with lived in experience(A)
- Ability to assess clients’ needs.
- The ability to use and develop monitoring systems to record all aspects of the project including actions, outcomes and referrals.
- Ability to implement equal opportunities in service practice
- Ability to calculate risk and implement safety procedures when engaging with clients in their homes as well as public premises.
Attitude
- Commitment to consultative & collaborative ways of working.
- Commitment to and understanding of safeguarding and professional boundaries
- Respect for the values and ethos of St Giles Trust.
- Personal and professional integrity
- Positive attitude towards staff and our Peers
- Emotionally Resilient(A)
(3) About Us
In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Ready to Apply?
1. Click HERE to download the application form.
This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.